Business            Etiquette

MFL offers a business etiquette and professional development program that will give your team added advantage in the workplace.  The training workshops are up-to-date programs that are hands on, interactive, informative, fun and engaging. It's important to know that the way professionals present themselves is a direct reflection on your organization, products and services.  By acting professionally, it sends the message the business is credible, prepared and trustworthy.  This level of personal care may very well be your edge against the competition which is solely why we customize the seminars to address your specific needs, objectives and company culture. 

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Our training will:

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• Cover skills employees and business leaders require to be successful and for your organization to prosper

• Discuss how expectations of workplace behavior and social behavior can differ

• Define appropriate workplace attire and the benefits of looking professional on the job

• Address the importance of telephone etiquette, netiquette, first impression, professional communication 

• Discuss the importance of Telephone Etiquette – telephone techniques for quality service, voice tone and sincerity, value the customer experience, active listening to satisfy even the more challenging phone caller. Remember, courtesy is the best policy--you are the Company.

• Emphasize the importance of how an employee's image impacts the company image, importance of first impressions, the power of attitude, the strength of words, the significance of compassion, how action-words and attitude create-or ruin-a customer’s experience, learn how to go the extra mile with a smile.